Terms and Conditions
Use of the
karnitravels Services:
Please read the following terms and
conditions carefully before registering on the website www.Karnitravels.com.
(The "Site") is published and maintained by Karnitravels.
Karnitravels is incorporated and existing in accordance with the laws of India
When you access, browse or use this Site, you accept, without limitation or
qualification, the terms and conditions set forth here in. When you access any
of the sub-Site (whether belonging to an 'associate' of karnitravels or
otherwise) through this Site, then such sub-Site may have its own terms and
conditions, which are specific to such sub-Site.
We believe in customer satisfaction than
making of huge profit. We provided satisfaction in all working areas. Our
mission is to provide the smile on every traveler traveling. We believe that
every Individual traveler can fly and travel with us using our services of holiday
packages, flight, hotels and bus in the best price.
Acceptance
By registering on, accessing, browsing,
downloading or using the Karnitravels Platform for any general purpose or for
the specific purpose of benefit any Karnitravels Service, You agree to be bound
by the single-sign-on ID terms and conditions set forth below as well as by the
service-specific terms and conditions applicable to each Karnitravels Service
(hereinafter collectively, the T&Cs). These T&Cs shall also include any
additional or modified terms and conditions in relation to the SSOID or any
additional or modified service-specific terms and conditions in relation to any
Karnitravels Service or any future service that may be offered by Karnitravels
on the Karnitravels Platform. By registering on, accessing, browsing,
downloading or using (as applicable) the Karnitravels Platform or availing any
Karnitravels Service or the SSOID, You automatically and immediately agree to
all the T&Cs. If at any time You do not accept or agree with any of the
T&Cs or do not wish to be bound by the T&Cs, You may not access, browse
or use the Karnitravels Platform and immediately terminate Your availing the
Karnitravels Services. Accepting or agreeing to the T&Cs will constitute a
legal contract (hereinafter Agreement) between You, being at least 18 years of
age and an individual user of the Karnitravels Platform or a customer or
beneficiary of the Karnitravels Services, and Karnitravels. All services are
rendered by Karnitravels through the Karnitravels Platform under the brand name
Karnitravels (or any derivatives or variations thereof). Consequently, all the
rights, benefits, liabilities and obligations under the T&Cs shall, as the
case may be, accrue to the benefit of, or incurred by, Karnitravels, regarding
Your use of Karnitravels digital services (which includes but may not be
limited Car tickets, bus tickets, hotel rooms or flight tickets), the semi
closed travel service, the marketplace service or any such other services which
may be added on the Karnitravels Platform and which will henceforth be a
Karnitravels Service, from time to time. The Karnitravels Services shall be
used by You subject to Your adherence with the T&Cs. As long as You accept
and comply with these T&Cs, Karnitravels grants You a personal,
non-exclusive, non-transferable, limited, revocable privilege to enter and use
the Karnitravels Platform and/or avail the Karnitravels Services.
Coupon Redemption
In addition to the T&Cs, coupon
redemption is subject to standard and specified terms and conditions mentioned
by respective retailers. Coupons are issued on behalf of respective retailers.
Hence, any damages, injuries, losses incurred by the You as a result of using
the coupon is not the responsibility of Karnitravels and its affiliates, and
each of their directors, officers, employees. Total cashback for a user cannot
be more than 50% of his payments or Rs 10,000, whichever is higher. This term
supersedes any offer related to any other Karnitravels Service.
Eligibility
The Karnitravels Services are not available
to persons under the age of 18 or to anyone previously suspended or removed by
Karnitravels from availing the Karnitravels Services or accessing the
Karnitravels Platform. By accepting the T&Cs or by otherwise using the
Karnitravels Services on the Karnitravels Platform, You represent that You are
at least 18 years of age and have not been previously suspended or removed by
Karnitravels, or disqualified for any other reason, from availing the
Karnitravels Services or using the Karnitravels Platform. In addition, You
represent and warrant that You have the right, authority and capacity to enter
into this Agreement and to abide by all the T&Cs as part of this Agreement.
Finally, You shall not impersonate any person or entity, or falsely state or
otherwise misrepresent Your identity, age or affiliation with any person or
entity. Finally, in the event of any violation of the T&Cs, Karnitravels
reserves the right to suspend or permanently prevent You from availing
Karnitravels Services or using the Karnitravels Platform.
As long as you comply with the terms of these
Terms and Conditions of Use, karnitravels grants you a non-exclusive,
non-transferable, limited right to enter, view and use and transact on this
Site. You agree not to interrupt or attempt to interrupt the operation of this
Site in any way.
Access to certain areas of the Site may only
be available to registered members. To become a registered member, you may be
required to answer certain questions or provide certain details. Answers to
such questions or details required may be mandatory and/or optional. You
represent and warrant that all information you supply to us, about yourself,
and others, is true and accurate.
This site is for consumer use only. Any
travel agent/tour operator/consolidator/aggregator should not use this site for
individual/group bookings. In the event of bookings by any travel agent/tour
operator/consolidator/aggregator through the Site are detected, the
karnitravels reserves the right, including without limitation, to cancel such
bookings immediately without any notice to such travel agent/tour
operator/aggregator/consolidator and/or to withhold payments/commissions
thereto. The various discounts and offers mentioned on the Site are applicable
to the Consumer for the purposes of end use only.
Ownership
All materials on this Site, including but not
limited to audio, images, software, text, icons and such like (the
"Content"), are protected by copyright under international
conventions and copyright laws. You cannot use the Content for any purpose,
except as specified here in.
You agree to follow all instructions which
provided on this Site limiting the way you may use it.
Karnitravels Rights
If you send any communications or materials
to Karnitravels by electronic mail or otherwise, including any comments, data,
questions, suggestions or the like, all such communications are, and will be
treated by Karnitravels, as non-confidential.
Any material submitted to this Site may be
adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted,
published, sold, transmitted or used by Karnitravels anywhere in the world, in
any medium, forever.
Refund Policy
48 hours or more prior to excursion date -
100% refund
24 hours or more prior to excursion date -
date changes, subject to availability
Less than 48 hours prior to tour date, as
well as no shows and late arrivals - no refunds
Grievance policy:
Karnitravels strongly believes in a sincere
and transparent approach to its users. You trust and love us and we would never
put growth before trust. This policy document aims at minimizing instances of
customer complaints, grievances and disappointments via channelized approach,
review and redressal.
You can file grievance / share feedback if
you are disappointed with the services rendered by Karnitravels or any other
issues. You can give your grievance / feedback through email or snail mail.
In order to make Karnitravels redressal
channels more meaningful and effective, a structured system has been put in
place. This system will ensure that the complaints are redressed seamlessly and
well within the stipulated timeframe.
Cancellation Policy:
You can cancel your domestic flight bookings
online. Log in to Booking Cancellation, select the relevant booking and click
on the Cancel button. For online cancellation, Karnitravels will charge Rs. 400
per person per sector as standard cancellation charges.
To amend/cancel your ticket offline, call
Karnitravels Customer Care on +91-11-27579111. For all offline cancellation of
domestic flights, a standard charge of Rs. 1250 per person per sector, over and
above the airline's own cancellation charge will apply. For international
flight bookings a standard fee of Rs 1250 per person would be charged for
online cancellation and 2250 for any offline cancellation, over and above the
airline's own cancellation charge. For rescheduling of domestic flights,
Karnitravels will charge Rs. 400 per person per sector as standard rescheduling
charges. For no-show on domestic flights, Karnitravels will charge Rs. 100 per
person per sector as standard no-show charges.
Please refer to airline specific amendment
and cancellation policy while using Karnitravels Services. You may be required
to directly contact the nearest airline office (of the concerned airline) to
get your reservation cancelled.
Return Policy:
In case of no-show or unutilized bookings,
you shall be required to make requests for any valid and applicable refunds, as
per the defined policies, within 90 days from the travel date in case of air/
cab/ bus tickets and/or the date of check-in for hotel bookings. No refund
would be payable for any requests made after the expiry of 90 days of travel date/
check-in as aforementioned and all unclaimed amounts for such no-show or
unutilized bookings shall accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20
working days from the date of the cancellation request. If we have received the
payment through a valid credit card, then the same will be refunded to your
credit card. Payments made using any other form of payment will be refunded by
cheque within a maximum of 30 days from date of receipt of ticket. All refunds
shall be processed subject to processing of refunds by the respective
airline/service provider.
Please note convenience fee charged at the
time of booking will not be refundable.
